News

‼️ IMPORTANT‼️

We are having trouble with our out-of-hours overnight phone system and it does not seem to be connecting owners to VetsNow when they phone our own practice number.

If you have an emergency between 7pm and 8am, please phone VetsNow directly on 01224 379091.

VetsNow is located at Skene Road, Aberdeen AB15 8PJ

We are working to get this fixed and appreciate your patience.

Further to our email last week, the problem we had with the above now appears to be working again.

You may still receive a message stating there is a problem when ordering medication so please contact the surgery a couple of hours after placing your order to confirm this has successfully been received.

Thank you for your patience.

Good Afternoon

As there appears to be some technical hitch with our online registration facility, we ask that any new clients contact one of the surgeries on either 01224 486444 or 01224 050585 and we can register you over the telephone. Similarly if you require more medication for your pet, please contact the surgery.

Apologies for any inconvenience this may cause.

In advance of the forthcoming Jubilee Weekend, we would kindly ask that if your pet is on any long term medication that you place your order for this as much in advance as you can due to our wholesalers being closed for 4 days over this period. We may not have the required medication in stock if a last minute order is made.

This can be ordered via our website, telephone system or alternatively by calling either of the two practices.

Thank you.

We are currently experiencing telephone and broadband issues which are outwith our control, making it a bit more difficult to get through to the practices.

Please bear with us whilst we get through this difficult time and we appreciate your patience.

We would like to thank all our patient clients for bearing with us throughout these difficult times but are happy to now announce that we are slowly starting to allow clients into the building to the Reception area with their pets – a maximum of 2 persons / 2 pets in total at any one time.

If we can please request that you do not turn up too early for your appointment as we cannot allow entry to the building until the Vet is actually ready to see you. Similarly we can only permit one owner in with their pet at a time.

We would like to hope that this will continue to improve but have no way of telling at present so we would appreciate if you can still continue to work with us and wrap up warm in the event of possibly having to wait a little longer outside than anticipated. Thank you.

We would like to thank our clients for their understanding during these tough times and can only apologise for clients having to wait outside for their appointments.

If an emergency arrives, we have a duty of care to make them a priority and hope that our clients understand this.

In the event of bad weather being forecast, we would advise that an umbrella or suitable wet weather gear is worn as sometimes you may have to wait longer than anticipated outside the practice for your appointment.

Thank you for your understanding.

Now that things are starting to unlock slowly, we have decided to revert back to our normal Saturday opening hours pre-lockdown.

Our Saturday hours are as follows:-

Belmont Road – 8.00am – 2.00pm
Peterculter – 8.00am – 12 Noon

Both practices are closed on Sunday.

Thank you for understanding and bearing with us over the past year which has been a very trying and difficult time for us all.

For a trial period we are pleased to announce we have decided to OPEN our Belmont Road practice from 8.00am – 7.00pm, 7 days a week with immediate effect.

To book an appointment, please contact us on our normal number of 01224 486444.

Hours at our Peterculter surgery have changed slightly due to the lockdown and this surgery will now close at 4.00pm on Tuesdays and Thursdays until further notice. Our hours there will remain the same on Monday, Wednesday, Friday and Saturday mornings.

Any updates will be posted on our facebook page as well as here and we would like to thank all our clients for bearing with us through these difficult times.

Due to unforeseen circumstances, our Belmont Road practice is CLOSED for today (8 January 2021) until Monday 11 January 2021. You will be unable to attend the practice for an appointment or to collect food or medication.

Our Peterculter surgery will remain OPEN today and tomorrow for emergency appointments only.

We apologise for any inconvenience this may cause and would like to thank you for understanding.