News

  • Outside Waiting

    We would like to thank our clients for their understanding during these tough times and can only apologise for clients having to wait outside for their appointments.

    If an emergency arrives, we have a duty of care to make them a priority and hope that our clients understand this.

    In the event of bad weather being forecast, we would advise that an umbrella or suitable wet weather gear is worn as sometimes you may have to wait longer than anticipated outside the practice for your appointment.

    Thank you for your understanding.

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  • Weekend Opening Hours Update

    Now that things are starting to unlock slowly, we have decided to revert back to our normal Saturday opening hours pre-lockdown.

    Our Saturday hours are as follows:-

    Belmont Road – 8.00am – 2.00pm
    Peterculter – 8.00am – 12 Noon

    Both practices are closed on Sunday.

    Thank you for understanding and bearing with us over the past year which has been a very trying and difficult time for us all.

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  • Weekend Opening Hours

    For a trial period we are pleased to announce we have decided to OPEN our Belmont Road practice from 8.00am – 7.00pm, 7 days a week with immediate effect.

    To book an appointment, please contact us on our normal number of 01224 486444.

    Hours at our Peterculter surgery have changed slightly due to the lockdown and this surgery will now close at 4.00pm on Tuesdays and Thursdays until further notice. Our hours there will remain the same on Monday, Wednesday, Friday and Saturday mornings.

    Any updates will be posted on our facebook page as well as here and we would like to thank all our clients for bearing with us through these difficult times.

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  • URGENT NOTICE - Belmont Road Surgery!!

    Due to unforeseen circumstances, our Belmont Road practice is CLOSED for today (8 January 2021) until Monday 11 January 2021. You will be unable to attend the practice for an appointment or to collect food or medication.

    Our Peterculter surgery will remain OPEN today and tomorrow for emergency appointments only.

    We apologise for any inconvenience this may cause and would like to thank you for understanding.

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  • Christmas Opening Hours 2020

    It is that time of year again when the festivities should be in almost full flow, however due to COVID 19 a quieter time is expected over Christmas.

    We would like to wish all our clients and their pets a safe Merry Christmas and a Happy New Year in 2021.

    Our opening hours over the festive period are as follows:-

    Ashgrove Christmas Opening Hours

    Thursday 24th December 8am – 5pm
    Friday 25th December CLOSED
    Saturday 26th December CLOSED
    Sunday 27th December CLOSED
    Monday 28th December 8am – 7pm

    Thursday 31st December 8am – 5pm (6pm at Belmont Road)
    Friday 1st January CLOSED
    Saturday 2nd January CLOSED
    Sunday 3rd January CLOSED
    Monday 4th January 8am – 7pm

    If you need to order a repeat prescription of medication this can be done by contacting the practice or via this website.

    Merry Christmas

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  • Covid Update

    We have decided that due to the current situation, we are seeing most appointments albeit we are not permitting owners access to the practice unless it is very bad weather whereby only one person per pet will be admitted.

    With regards to booster vaccinations, please check the dates your vaccines are due but we are currently still delaying boosters by up to 3 months to enable us to catch up with expired vaccines.

    Social distancing is still in force outside the practice so we would advise all owners to wear face masks when arriving for their appointments, ring the bell and step back from the door. You will be checked in and a Vet/Nurse will then come out to speak to you and take your pet inside for treatment. PLEASE ENSURE YOU STILL OBSERVE SOCIAL DISTANCING FROM OTHER OWNERS IN THE STREET.

    Thank you for understanding in these difficult times.

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  • Coronavirus update

    Firstly, may we pass on a big thank you to all our clients for their support, patience and understanding over the last few weeks. It is much appreciated by the staff at both surgeries.

    In line with the current Government, BVA and RCVS guidelines, we continue to offer emergency appointments only at the surgery. If you are concerned about the health of your pet please telephone the surgery first as a vet may be able to carry out a telephone consultation. We also continue to process repeat prescriptions for medication, food and Happy Pet Club flea and wormer.

    With regards to 1st and 2nd vaccinations, we are dealing with enquiries on a case by case basis as per industry guidelines. If your new puppy or kitten has not received any vaccinations or is due a second vaccination, please contact the surgery.

    Our Peterculter surgery is currently open from 8am until 11am, Monday to Friday, for collection of prescriptions/food. Our Belmont Road surgery, continues to be open from 8am until 7pm, Monday to Friday and from 8am until 2pm on Saturday.

    Please be aware that, to respect social distancing, clients are not able to enter our surgeries at present and the doorbell should be rung on arrival.

    For telephone consultations please email photos to office@ashgrovevets.co.uk. Please remember to include your name, address, contact telephone number and pets name in the email. Telephone consultations will be carried out at the discretion of the vet and may be charged.

    For the protection of staff and clients, we would appreciate if clients could pay for prescriptions/food prior to collection over the telephone.

    Thank you for your cooperation at this time and stay safe.

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  • Further Coronavirus Update for Attending the Surgery

    NOTICE TO OUR CLIENTS

    During this challenging time and with the growing concerns regarding COVID-19, Ashgrove Veterinary Centre intend to provide an uninterrupted service to our clients and their pets but we need your help to do this.

    We would be very grateful for your cooperation to help keep us all safe:

    - When booking an appointment, if you or someone you are in direct contact with has been diagnosed with COVID-19, or if you are in self-isolation, please telephone the practice before bringing your pets into the surgery.

    - Do not arrive early to your appointment.

    - Where possible, let us know you have arrived and then wait outside or in the car.

    - Only ONE person is to accompany a pet to their appointment.

    - Please ensure that you wash your hands before arriving at the surgery and after leaving the surgery.

    - Consider pre-paying for any items you are collecting from the practice (ie flea and wormer, repeat medication and food).

    In some cases, we may be able to provide more than one month’s worth of repeat medication to save you having to visit the practice as often so please ask when ordering; this is not possible for controlled drugs.

    Where necessary, we may offer telephone consultations but this will be at our discretion and may be charged.

    As guidance regarding this outbreak is updated by the government, further restrictions may be put in place and we will inform our clients as this occurs.

    We thank you for your patience and understanding.

    The Team at Ashgrove Vets

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  • !Coronavirus and Animals!

    ❗Coronavirus and Animals❗

    We have received the following advice from the BVA (British Veterinary Association). This is the most recent advice available to veterinary practices and pet owners. However, as Covid-19 is new and unknown, this information may change. We will keep you updated as we receive new information and advice from DEFRA. If you have concerns with regards to your pet, please call our practice where we will be able to advise.

    According to the OIE, the current spread of Covid-19 is a result of human to human transmission, and, to date, there is no evidence that companion animals can spread the disease. Therefore, there is no justification in taking measures against companion animals which may compromise their welfare. Current evidence suggests Covid-19 has an animal source but this remains under investigation. Vets should continue to take the usual precautions when handling animals and animal products in line with good biosecurity protocols.

    On 1 March it was reported that a Pomeranian dog in Hong Kong had tested positive for Covid-19 and further testing, including gene sequencing, suggests that the dog has a low-level of infection and that this is likely to be a case of human-to-animal transmission. The dog has not shown any clinical signs of disease. A blood test has also been carried out and has come back negative, indicating that there are no measurable amounts of antibodies in the blood at this stage. This does not rule out infection. The dog will is still under quarantine pending a further blood test. The OIE states that “There is no evidence that dogs play a role in the spread of this human disease or that they become sick.”

    Full WSAVA guidance on coronavirus is available on the website.

    For pet owners diagnosed with Covid-19, we are expecting updated information from DEFRA but in the meantime, our advice is:

    -Restrict contact with pets as a precautionary animal health measure until more information is known about the virus.

    -If your pet requires care, wash your hands before and after any interaction with them and wear a face mask if possible.

    -Keep cats indoors if possible and try to arrange for someone else to exercise dogs, taking care to restrict any contact with the person walking your dog and making sure they practice good hygiene. This is to reduce the likelihood of your pet spreading the disease through environmental contamination on their fur – there is no evidence that pet animals play a role in the spread of the disease or that they become sick themselves.

    -If your pet shows clinical signs, please do not take it to the vet but call the practice for advice.

    If your pet requires emergency treatment, call the practice for further advice.

    -Do not take your pet to the surgery unless the vet instructs you to. You may need to arrange for someone else to transport your pet for treatment.

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  • Firework Season

    Firework season is nearly upon us all once again – Halloween, Guy Fawkes and of course New Year along with other festivities.

    Some cats and dogs are extremely sensitive to the sounds of some of these fireworks and through fear can take flight from their safe houses when they get scared. To ensure your pets are prepared for these sounds, it may be worthwhile trying a de-sensitisation before the event to help with any unexpected noises.

    Follow this link to your free copy of ‘Sounds Scary’ to help your pet through the noisy firework season:
    Sounds Scary

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