At Ashgrove, our team of 7 experienced vets and 6 fully qualified registered veterinary nurses and support staff offer your pet an extensive range of services. We aim to provide modern veterinary care for all pets in full consultation with owners.
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Miss J Morris, AberdeenAbsolutely fantastic vet practice. Containing professional, knowledgeable, caring and experienced vets and nurses, who work tirelessly to ensure the well being of all animals. Pleasant and polite receptionists. Clean, tidy and well organised facilities. Easy appointment bookings. I am extremely lucky to have such an excellent practice to turn to when needed. Highly recommended to anyone who wishes the best for their pet.
Posted on 06 October 2020
We have decided that due to the current situation, we are seeing most appointments albeit we are not permitting owners access to the practice unless it is very bad weather whereby only one person per pet will be admitted.
With regards to booster vaccinations, please check the dates your vaccines are due but we are currently still delaying boosters by up to 3 months to enable us to catch up with expired vaccines.
Social distancing is still in force outside the practice so we would advise all owners to wear face masks when arriving for their appointments, ring the bell and step back from the door. You will be checked in and a Vet/Nurse will then come out to speak to you and take your pet inside for treatment. PLEASE ENSURE YOU STILL OBSERVE SOCIAL DISTANCING FROM OTHER OWNERS IN THE STREET.
Thank you for understanding in these difficult times.
Posted on 01 May 2020
Firstly, may we pass on a big thank you to all our clients for their support, patience and understanding over the last few weeks. It is much appreciated by the staff at both surgeries.
In line with the current Government, BVA and RCVS guidelines, we continue to offer emergency appointments only at the surgery. If you are concerned about the health of your pet please telephone the surgery first as a vet may be able to carry out a telephone consultation. We also continue to process repeat prescriptions for medication, food and Happy Pet Club flea and wormer.
With regards to 1st and 2nd vaccinations, we are dealing with enquiries on a case by case basis as per industry guidelines. If your new puppy or kitten has not received any vaccinations or is due a second vaccination, please contact the surgery.
Our Peterculter surgery is currently open from 8am until 11am, Monday to Friday, for collection of prescriptions/food. Our Belmont Road surgery, continues to be open from 8am until 7pm, Monday to Friday and from 8am until 2pm on Saturday.
Please be aware that, to respect social distancing, clients are not able to enter our surgeries at present and the doorbell should be rung on arrival.
For telephone consultations please email photos to office@ashgrovevets.co.uk. Please remember to include your name, address, contact telephone number and pets name in the email. Telephone consultations will be carried out at the discretion of the vet and may be charged.
For the protection of staff and clients, we would appreciate if clients could pay for prescriptions/food prior to collection over the telephone.
Thank you for your cooperation at this time and stay safe.
Posted on 18 March 2020
NOTICE TO OUR CLIENTS
During this challenging time and with the growing concerns regarding COVID-19, Ashgrove Veterinary Centre intend to provide an uninterrupted service to our clients and their pets but we need your help to do this.
We would be very grateful for your cooperation to help keep us all safe:
- When booking an appointment, if you or someone you are in direct contact with has been diagnosed with COVID-19, or if you are in self-isolation, please telephone the practice before bringing your pets into the surgery.
- Do not arrive early to your appointment.
- Where possible, let us know you have arrived and then wait outside or in the car.
- Only ONE person is to accompany a pet to their appointment.
- Please ensure that you wash your hands before arriving at the surgery and after leaving the surgery.
- Consider pre-paying for any items you are collecting from the practice (ie flea and wormer, repeat medication and food).
In some cases, we may be able to provide more than one month’s worth of repeat medication to save you having to visit the practice as often so please ask when ordering; this is not possible for controlled drugs.
Where necessary, we may offer telephone consultations but this will be at our discretion and may be charged.
As guidance regarding this outbreak is updated by the government, further restrictions may be put in place and we will inform our clients as this occurs.
We thank you for your patience and understanding.
The Team at Ashgrove Vets