News

We are having issues with our telephone lines this morning so apologise for any inconvenience caused.

If you have a genuine emergency, please head straight down to the practice.

If your enquiry is non-urgent then please email us at office@ashgrovevets.co.uk with your name, contact number and enquiry and we will call you back as soon as we can.

Thank you for your patience and understanding for this situation which is out of our control.

We are pleased to announce that our Peterculter surgery has been up and running since 3 January 2019.

Our opening hours there are 8.00am – 7.00pm Monday-Friday and 8.00am-12 Noon on Saturdays where we are happy to receive visits from all clients, both old and new, even if it is just to pop in to say, “Hello”.

To book an appointment with us at Peterculter, please contact us on 01224 050585 or alternatively you can contact us via our website of www.ashgrovevets.co.uk.

We look forward to seeing you there.

We hope you all had a very Merry Christmas without too much events.

Our opening hours at Ashgrove Vets over the New Year period will be as follows:-

Monday 31 December 2018 – 8.00am – 5.00pm
Tuesday 01 January 2019 – Closed
Wednesday 02 January 2019 – Closed
Thursday 03 January 2019 – 8.00am – 7.00pm when we return to normal opening hours

In the event of an emergency, please contact our normal number (01224 486444) where you will be transferred to Vets Now.

Wishing everyone a Happy New Year and all the best for 2019

We are now pleased to announce that our Peterculter surgery is almost up and running – official opening is Thursday 3 January 2019.

An Open Day is to be held on Saturday 29 December 2018 between the hours of 1.00pm – 5.00pm where all new and existing clients will be made very welcome.

We invite you to come along and meet the team.

As many of you may already be aware, we are opening a second practice in Peterculter, Aberdeen, on 3 January 2019.

This practice will offer greater flexibility to our clients in and around the Peterculter area where a full range of facilities and services, in addition to our Belmont Road practice, will be offered. This new venture will not affect our Belmont Road practice in any way, but of course we would be delighted to see you at either of our practices.

The staff members will be the same friendly faces so existing clients will already be familiar with most of us.

We will be holding an Open Day on SATURDAY 29 DECEMBER 2018 between 1.00pm – 5.00pm where pet owners (both new and existing) will be welcome to come and see around the new practice, chat to staff and enter into our raffle where we have some excellent prizes to be won.

We are very much looking forward to having a presence in Peterculter which has been a dream up until now so come along and meet us!

We would like to apologise for the inconvenience currently being experienced at Ashgrove Vets which is due to major changes happening within the practice – this has been over Wednesday and Thursday 28/28 September 2018.

The changes are an upgrade of the current practice management system and new flooring being laid on the lower level which means we are unable to admit operations until tomorrow (Friday 29 September 2018) when we hope to return to normal.

Thank you for being patient with us.

In line with the new GDPR Regulations please find below our new regulations:-

GDPR (General Data Protection Regulation)
Client data, processed by this practice is held under the rules laid down by the Data Protection Act 1998 (DPA) and its attendant updates, including those coming into force in May 2018. This legislation protects your privacy and ensures that your personal information is held both fairly and lawfully.

Our Commitment to our Clients:
The practice is committed to ensuring that we comply with not only the letter of the law as laid down in the DPA but also with the spirit of that legislation. Only information required by us to ensure the health and wellbeing of your animals will be processed and retained only then, for as long as absolutely necessary. None of the information held by us will be sold, given or otherwise shared with anyone not directly involved with the wellbeing of your animal without your prior consent or in response to a lawful request by a legally empowered body. If you wish to see your personal data held by the practice, then you have a legal right to request that data and we are obliged to respond as soon as is reasonable and we will endeavour to do so within two working days.
Why we hold data about you:
To ensure that our clinicians can reach you quickly in an emergency.

To send information about the services we offer to maintain your animal’s health.

To reach out to you if we consider that there is a threat your animals wellbeing.

To help provide the healthcare that you would expect of us.

What personnel data is kept:
· Name & Address
· Telephone/mobile number, e-mail or other contact preferences.
· Appointment records.
· Treatments and costs.
· Proposed care, including referral’s and or any specific consents given.
· Correspondence about your animals with other healthcare professionals.

All practice data is processed and held by us in a secure manner and regular audits are undertaken to ensure confidentiality. Please contact the Practice Manager if you have any questions about our practices Data Protection Policy.

Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

It is that time of year again when we are having very warm weather and reminders need to be made about dogs being left in cars and exercised on hot pavements. Please note the attached poster to ensure you can walk your pets comfortably as we do not wish to have blistered paws.

**Please also remember about leaving dogs in cars during this very warm spell as cars can heat up in no time*:

Many people still believe that it’s ok to leave a dog in a car on a warm day if the windows are left open or they’re parked in the shade, but the truth is, it is still a very dangerous situation for the dog as cars increase the temperature to your dog.

If you see a dog in distress in a hot car, dial 999.

For all the budding Vets and Vet Nurses out there aged between 4-7 years of age, we are giving you the opportunity to take part in the CBeebies programme as they are to be filming in and around the Aberdeen area.

Please click on the following links to read more about it:-

Can Your Family be on a Show

How to Take Part

As the weather has been hotting up lately, please remember to keep your dogs safe and DO NOT leave them alone in a car even for a few minutes when the temperature soars. A car heats up very quickly indeed and your dog can be severely affected by this, slip into a coma or even die due to the high temperatures and their inability to cool down.

If you are travelling with your pet, please ensure you have water with you too to keep your furry friends safe.